Once we’ve received and processed your registration, the GEM Club Program Headquarters Air Department will contact you via email with a travel itinerary. Because of airline ticketing deadlines, you must respond to the Air Department within 24 hours of the time the email is sent to you to approve ticketing or discuss changes. After the 24-hour period, the airline will automatically cancel your itinerary, and the original flights may not be available at the time of rebooking. Please contact the Air Department at 847-252-5919 (press 2) or LabcorpGEMClub@btcair.com with any questions you have regarding the air portion of your travel and to approve your flight itinerary within this time frame. Please be aware that most airfares are nonrefundable, non-changeable, and/or carry heavy cancellation and change penalties. Any changes you make after the itineraries are finalized are subject to a $70.00 transaction fee, plus applicable airline change fees and any price difference in airfare; these fees are payable by you.

NOTE: Please retain a copy of the email you receive of your flight itinerary. The confirmation/record locator number for your flights will be listed in the “Carrier Ref” area of your itinerary.